Tutoring Service Agreement
Parties:
Known as "Provider" or "Company": VREALM
and
Known as "Client": Parent/Student
Purpose of the Agreement
The client wishes to hire vRealm to provide tutoring services relating to the academic needs of the student. As detailed in this Agreement vRealm has agreed to provide such services according to the terms of this Agreement.
Terms
Services
The company shall provide academic support services to the client depending on their skill and grade level as well as their specific academic needs.
Location and Delivery of Services
Location: The company shall provide the services virtually unless otherwise agreed in writing between the client and company.
Delivery of Services: The provider will provide all Services by the agreed-upon date unless otherwise specified in this Agreement.
Cost, Fees, and Payment
Payment shall be made on receipt of the invoice depending on the agreed-upon frequency of billing.
The client can make the payment through the portal or may request to be charged automatically by providing the details of their preferred method of payment.
Schedule of Lessons
The schedule of the lessons will be pre-determined by the student and tutor and shall take place on a consistent basis unless other arrangements are made between the tutor and student.
Cancellation, Rescheduling, and No-Shows
Cancellation by Client
The Client/Student may cancel tuition/lessons by giving at least 24 hours prior notice to the Tutor in which case no tuition fees will be incurred. Lessons not attended by the student without giving 24 hours prior notice to the Tutor shall be charged at the full rate.
Cancellation by Tutor
The Tutor may cancel lessons by giving 24 hours prior notice to the Client/Student in which case no fees shall be incurred. Where a lesson was pre-paid, the Tutor shall reschedule the appointment at a time agreeable to both parties, failing which the Client/Student shall be refunded with such a missed lesson fee.
No-Show Policy
Students who are not present at the pre-determined location when Tutor arrives or who are more than 15 minutes late are considered no-shows. If the student is a no-show, they are still responsible for payment for the tutoring session. No discount or refunds shall be given in respect of lessons not attended by the Student.
Refund Policy
Please be aware that we have a No Refund Policy for all services. Refund requests, including, but not limited to, those made by Students who cannot attend or use services, regardless of the student’s reason(s), and regardless of whether the Student provides us with advance notice, will not be honored. Should you choose to cancel a prepaid lesson/s after attending your first session, you will be billed for the remaining amount of the price. Exceptions may be made only in cases in which a student cannot attend due to serious illness or the death of an immediate member of the Student’s family. In these cases, official documentation may be required.
Whole Agreement
This agreement constitutes the entire understanding between the parties with regard to the subject matter hereof and the parties waive the right to rely on any alleged expressed or implied provision not contained herein. Any alteration to this agreement must be in writing and signed by both parties.